Terms & Conditions

How to Order?

• Start adding your items to cart to start ordering!

• Invoice will be e-mail to you after you have made your order.

• All the items on this website are on PRE-ORDER ONLY. We place order with our supplier on daily basis. Waiting time is two weeks to three weeks after the payment is verify. Slight delay might occur when there is an out-of-stock item(s) in the order. No urgent request will be entertain.

• NO combine of different orders is allow, make your order in ONE SINGLE order.

• NO MINIMUM ORDER REQUIRE!

Payment

• Full payment must be made in order for us to confirm your order. ALL PAYMENTS MUST BE MADE WITHIN 24 HOURS AFTER YOU HAVE PLACED YOUR ORDER WITH US.

• Payment can be made via Internet Banking/ ATM Transfer/ Credit or Debit Card.

• Bank accounts: POSB/DBS/UOB/OCBC

• For Credit or Debit Card payment, all transaction will be handled by PayPal. However, customers need not need to hold a PayPal account in order to make payment

• All credit card/PayPal payment is subject to an additional fee of 4%, payable to PayPal. Order will not be process if FULL PAYMENT is not receive and will result in delay in payment confirmation. We will still deduct the 4% fee from you if you fail to include it in your order. For local orders, please pay by bank transfer so that you will not be charged for the 4% payment fee.

• Bank transfer payment is FREE.

• For incomplete credit card/PayPal transaction, your order will be voided.

• Payment for all orders must be made within TWO DAYS after we send out your invoice.

Local Delivery

• Deliveries are done by Normal Mail, Registered Mail or Courier Delivery.

• Normal Mail is FREE!

• Registered Mail is $2.25 for first 4 items, and FREE WITH PURCHASE OF 5 ITEMS AND ABOVE!

• Courier delivery is $8.00 flat rate for purchase of 1 to 9 items and FREE for purchase of 10 items and above!

• No meet-up delivery as from 1st March 2012.

• All postages or free mail are applicable only for one-time delivery, per order.

• Items are to be collect/deliver within 1 month.
• MiueeWholesale will not be responsible for any lost normal mail. To avoid your package from getting lost, please opt for Registered Mail.
• We will not double-check for addresses. All address are printed directly from our systems before mailing. Any order with incomplete address, will be charge accordingly for second-time mailing should the package is return back to us. Should any package is lost during the mailing process due to incomplete address, we will not be responsible for it as well.
• For second delivery due to order given with incomplete/incorrect address by customers, or any other reason that caused the package is return back to us, postage will be calculate by weight of package, not promotional postage rates.
• For courier delivery, customers would select their preferred delivery timeslot to minimize on "undelivered" situation. Delivery date will be schedule according to their preferred delivery timeslot when the orders are ready to be mail out. This is not available for customers opting for Normal Mail or Registered Mail. 
• For any "free mailing" promotion, the type of free delivery will be determine by the final number of items to be delivered out. Should there by any sold out/out-of-stock, it will be adjust accordingly.

For International Delivery

• Delivery will be done by Speedpost Air Parcel Delivery.
• Rates & details are available at here.

Stock Availability

• The stock availability listed on our site is base on what was updated to us by our suppliers.
•  Items "Out-of-stock/Sold out" situation may happen after order confirmation.

Refund/Exchange

• We will only refund full payment when the item is sold out/out-of-stock.
• We will not entertain any cancellations once order is paid and confirm.
• Refund will be made if item purchased is out-of-stock. For orders with sold out/out-of-stock items, we will only refund those that are unavailable as the other available items would be already processed and ship to Singapore. Order discount will be calculated based on the total number of items purchased. All items are not refundable or exchange.
• All items are not refundable/exchangable.
• For items with defects, please contact us at cs@miueewholesale.com. Customers are to contact us within the below mentioned time-frame to report on defect items, we will not entertain any request after the time-frame. Time-frame as follow:

Local postage: Within 7 days after we send out your package

Overseas: Within 3 days after receiving your package

• We will not be responsible for shipping fee (both ways, us to you and vice versa).

• Item MUST BE STILL IN-TAG in order for refund/exchange for defect goods.

• For exchange of defective item, exchange will be only for the same item. Not applicable for exchange to item of another design. We will only do refund/exchange only if the item(s) is physically defective and affects the physical appearance of the item.

• What's not covered for refund/exchange:

• Slight colour differences (same colour range or any other physical differences), thread fray ends, slight mis-align of seams, wrinkle, minor tear on seams which can be hand stitched. Actual item colour will be true to actual item pictures (not modelled pictures);

• Minor stains which could be remove by washing. Smudges and dirt are not covered.

• Stains that is smaller than 2cm size.

• Sizing issues (clothes do not fit, note different batches of clothes may have different sizing hence take note of size measurements stated when making purchase);

• Claiming that the cutting of clothes is not good;

• Deliberate damage of clothes such that it will warrant an exchange.

• Slight discolouration of graphic print on tee-shirts